Why is UX different in the Internet of Things?

What the Internet of Things introduces — or better said, unites — is data, interactions, and the physical world. But coordinating these to deliver great user experience (UX) is easier said than done.   Many manufacturers have struggled to bring connected products to market because of just how complicated development and management are, never mind…

Have a Voice in Upcoming Research: How to Enhance Customer Experience with the Internet of Things

As part of Altimeter Group’s open research process, I would like to extend an invite for your input, feedback, case examples, or any other insights you’d like to contribute to our upcoming research around the Internet of Things. Today, the Internet of Things, or the realization of bringing the offline world online, is expanding at a…