The User Experience of Things: Why Ubiquitous Sensing and Software Require a New Approach to UX Design

What does it mean to interact with the digital realm? The input-only days of desktop and laptop are long gone; we are entering an era in which interactions are seamless, voice-enabled, even predictive, and sometimes entirely invisible. As the so-called Internet of Things, characterized by pervasive sensing technology and networked services, infuses every realm of…

The Viability of Enterprise Blockchain beyond Financial Services

In a flurry of blockchain investment, activity, and hype, and hyperbole, enterprises are left wondering: Is a “protocol-based” trust system actually viable for business? In 2015 and 2016, blockchain, the distributed ledger technology born of Bitcoin, enjoyed a blossoming beyond cryptocurrency and logging financial transactions, to an architecture capable of supporting the logging of events.…

Why are Companies Connecting Products Anyway?

Manufacturing is undergoing a sea change. Product manufacturers across every sector are re-evaluating the very form, function, and business models of their products. The ability to connect objects to the Internet, monitor their existence, and leverage data and software to deepen insights and interactions with those products, is transforming the entire manufacturing sector. This post…

From Sensors to Services to Ecosystems: It’s Time Businesses Think More Broadly About the Internet of Things

There is certainly no shortage of buzz surrounding the Internet of Things. Thanks to sharp declines in the costs of sensing technology and data processing, we saw momentum grow more last year than ever before. According to Harbor Research, some 4.3 billion new devices (excluding laptops and PCs) were connected to the Internet in 2015…

Call for Insights: What is ethical customer engagement in the Internet of Things?

How can companies most effectively and ethically engage consumers across a connected brand and product ecosystem, balancing the drive to innovate and personalize, with privacy safeguards and responsibilities? How can they do so in ways that deliver actual value, protection, education, respect, and assurance and not creep people out in the meantime? These questions are…